Privacy Notice

This notice explains how Solara Finance collects and uses your personal information when you visit this website or send us an enquiry, and the rights you have over that information.

Who we are

Solara Finance is a trading name of Solara Consultants Ltd (“Solara”, “we”, “us”). We are the controller of the personal information you give us through this website.

• Company number: 16211894
• Registered office: 86-90 Paul Street, London, EC2A 4NE
• ICO registration number: ZC289709
• Privacy contact: info@solarafinance.co.uk

Solara Finance provides introductions to independent third-party finance brokers. We do not lend money or provide financial advice.

The information we collect

When you complete our enquiry form, we collect:

• your full name, and your company name if you give it
• your email address and contact number
• the type of finance you are interested in and the approximate amount
• the description of your requirements
• a referral code, if you were introduced to us by one of our representatives
• your confirmation that you have read this notice

We also record the date of your enquiry, how you reached our website (for example, through a referral link) and the page you arrived on.

Please only include the details needed to describe your requirements. You do not need to tell us about your health or other sensitive matters.

Our hosting provider keeps standard technical logs, such as IP addresses and browser types, to keep the website secure and working properly.

How we use your information

• to review your enquiry and respond to you
• to introduce you to an appropriate independent finance broker from our network
• to record which representative introduced you, where a referral code is used. Referral codes are for internal attribution and tracking only. They do not give access to discounts or guaranteed finance terms.
• to keep records of the introductions we make, including any introducer fees we receive
• to keep this website secure and to meet our legal and regulatory obligations

Our lawful bases

We rely on our legitimate interests in responding to enquiries, making the introductions you ask for, attributing referrals and running our business. Where you ask us to introduce you to a broker, we are also taking steps at your request before any agreement is made. We rely on legal obligation where the law requires us to keep or share information.

Who we share it with

• Independent finance brokers. With your agreement on the enquiry form, we share your enquiry with an appropriate broker from our network so they can contact you. The broker becomes responsible for your information and will give you their own privacy notice.
• Service providers. Companies that host this website and process form submissions for us, including Netlify, Inc., and our email provider. They act on our instructions.
• Professional advisers, regulators and authorities, where we are required or permitted to by law.

We do not sell your personal information.

International transfers

Some of our service providers, including Netlify, are based outside the UK. Where your information is transferred outside the UK, we make sure appropriate safeguards recognised under UK data protection law are in place.

How long we keep it

If your enquiry does not lead to an introduction, we keep your information for 12 months. Where we make an introduction, we keep a record of it for six years to meet our legal, accounting and regulatory obligations. We then delete or anonymise it.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use it, or object to our use of it
• ask us to transfer it to you or another organisation

To use any of these rights, contact us at info@solarafinance.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Cookies

This website does not use cookies to track you. See our Cookie Policy for details.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.